At Gadget Fiya, we want you to be fully satisfied with your purchase. If something isn't right, here's how our return and exchange process works.
Return Window
You may request a return or exchange within 3 days of receiving your order.
Conditions for a Valid Return
- The product is in its original packaging, unused, and the seal is unbroken
- All accessories, manuals, and free items included in the box are returned along with the product
- The return request falls under one of the valid reasons below
Valid Reasons for Return or Exchange
- You received the wrong item
- The product arrived faulty or defective
- The product was delivered with missing parts
- The item significantly differs from its description on our website
What's Not Covered
- Change of mind after the product has been opened or used
- Physical damage caused after delivery
- Products returned without original packaging or accessories
How to Request a Return
- Contact us within 3 days of delivery via support@gadgetfiya.com, phone, or WhatsApp
- Share your order number and a brief description (with photos, if the item is faulty or incorrect)
- Once approved, we'll arrange pickup or provide return instructions
Refunds
Once we receive and inspect the returned item, we'll process your refund to the original payment method, or as store credit if preferred. Refunds for COD orders are issued via bank transfer or mobile banking. Processing typically takes 5–7 business days after the item is received.
Exchanges
If you'd prefer an exchange over a refund, let us know when you contact us — we'll check stock availability and arrange the swap.
Questions?
Reach out to us at support@gadgetfiya.com or 01970-605584, and we'll guide you through the process.